Terms of Service
Effective date: September 17, 2026
Tannin & Trade provides B2B wine portfolio and operational software for wine suppliers and trade buyers. The service coordinates catalogue information, requests, portfolio rooms, websites, and planning workflows. It does not sell alcohol, process regulated alcohol payments, or fulfill shipments.
Accounts
You may create an account using a verified email address or receive access from an authorized administrator. You must be authorized to create or manage a workspace for your business. Creating an account does not grant access to another business. You are responsible for safeguarding credentials and MFA devices tied to your account.
Account setup does not purchase a subscription or managed website service. Any paid service scope and fees must be agreed separately. You can verify your email and submit business details before payment; workspace tools become available after Tannin confirms payment and activates access. Website publication and staff access remain subject to the workspace's permissions.
Acceptable use
You may not misuse the platform, attempt unauthorized access, scrape protected data, or upload unlawful content.
Subscriptions
Software subscriptions are billed separately from any alcohol transactions handled outside the platform. Cancellation and trial terms are defined in your order form or billing portal.
For overdue managed-service invoices, Tannin gives at least ten full business days of written notice before suspension. Your website and workspace remain available during that notice period. Contact us to resolve a payment issue or dispute. A credible security threat or unlawful use may require immediate suspension. Late payment does not itself delete your records.
Managed-service support
Support hours are Monday to Friday, 9 am to 5 pm Pacific, excluding British Columbia statutory holidays. We aim to acknowledge requests within one business day. This is not a resolution-time or uninterrupted-availability guarantee. Any additional service commitment must be agreed in your service schedule.
Data retention
Workspace records are retained while your organization remains active. Audit and support records may be retained for compliance and operations.
Contact
Questions: info@tannin.wine
